Answers to the questions we hear most. Can't find yours? Email us and we'll help directly.
Progress only syncs across devices if you created an account ("Save your progress" in Profile). If you played anonymously on your old device, that progress lives only on that device and can't be transferred. Create an account before switching devices next time.
Purchases are processed by RevenueCat through Apple or Google and usually apply within a minute. If they don't show up, try Shop → Restore purchases. Still missing after that? Email us with your order receipt and the email or account name you play under.
Go Pro is a one-time lifetime purchase at US $2.99 (localized prices vary), with 15 bonus hints once and no recurring billing. If you have a legacy monthly subscription, manage or cancel it through your Apple ID or Google Play subscription settings.
Open Profile settings and turn off "Show me on multiplayer leaderboard." Your score still counts toward your own stats, it just stops showing publicly.
Email support@ohana5games.com from the email address on your account and ask us to delete it. See the Privacy Policy for details on what gets removed and how long it takes.
We'd love to hear it. Email support@ohana5games.com with what you were doing, what you expected, and (if you can) a screenshot.
Email support@ohana5games.com — include your device (iOS/Android), a short description of the issue, and your in-app display name if it's account-related.